Consumer Codes Approval Scheme
The Office of Fair Trading’s Consumer Codes Approval Scheme (CCAS) makes buying and selling better for everyone. It helps consumers choose businesses that have promised to provide a higher standard of customer service than required by law, including better protection in the event that something goes wrong. It gives businesses the chance to show their commitment, by displaying the OFT Approved code logo.
OFT Approved codes for consumers
Are you a consumer? Find out how OFT Approved codes can give you benefits that go beyond those provided in law and ensure you receive the level of service you deserve.
Search for a trusted business in your areaOFT Approved codes for businesses
Are you a business?
Important announcement about the Consumer Codes Approval Scheme
Following the Government's announcement to consult on the proposed consumer protection reforms and the subsequent uncertainty of the impact on the OFT's ability to operate the CCAS in the long term, we have temporarily suspended the scheme to new applicants. We will update this position once we have greater clarity over Government's plans.
Business Area
Find out more about the benefits of OFT Approved codes and how to apply through your trade body.
Trade Body Area
If you’re a trade body, find out about becoming a code sponsor here and what an OFT Approved code can do for you and your industry.
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