Joint OFT/CAA guidance on consumer law for the travel industry
Start date: 19 November 2012
Closing date: 28 January 2013
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Summary
The OFT and the Civil Aviation Authority have published joint guidance on consumer law for the travel industry. The OFT and CAA have produced a long version of the guidance, with more detail on the applicable legislation, and a shorter version for quick and easy reference.
The guidance is a result of joint working by the OFT and the CAA in the light of CAA's understanding of the industry, OFT's recent and ongoing work on airline pricing, the Advertising of Prices markets study, and changes to the law governing the provision of air services.
The Guidance sets out how both OFT and CAA consider key areas of consumer law apply to Travel Agents, tour operators and price comparison websites.
The OFT and CAA consulted on the draft guidance between 19 November 2012 and 28 January 2013, including holding two roundtables for industry. Both versions of the guidance have been updated following the consultation.
Related documents
- OFT and CAA Guidance on the requirements of consumer law applicable to the sale and advertising of flights and holidays (long version) (pdf 744kb)
- OFT and CAA guidance on the requirements of consumer law applicable to the sale and advertising of flights and holidays (short version) (pdf 815kb)
- OFT and CAA response to the consultation (pdf 96kb)
- Press release: Travel industry warned not to mislead consumers when selling holidays (26 March 2013)
- Press release CAA and OFT consult on consumer rights guidance for travel sector (19 November 2012)
- Advertising of Prices market study
- Press release Airlines to scrap debit card surcharges following OFT enforcement action (5 July 2012)
- OFT/BIS Guidance on the Consumer Protection from Unfair Trading Regulations 2008
- OFT Guidance on the Unfair Terms in Consumer Contracts Regulations 1999
Contacts and media enquiries (for the OFT)
Team leader: Nina Caplin Tel 020 7211 8954, nina.caplin@oft.gsi.gov.uk
Project director: Gordon Ashworth Tel 020 7211 8145, gordon.ashworth@oft.gsi.gov.uk
Senior responsible officer: Cavendish Elithorn Tel 020 7211 8170, cavendish.elithorn@oft.gsi.gov.uk
Any media enquiries should be directed to a member of our Press Office.
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