This page contains general information about the application and enforcement of Part 8 of the Enterprise Act 2002 (EA 2002) and the legislation that it covers. It provides guidance to help businesses comply and information for business and consumers about current and completed consumer enforcement work and the outcome of formal and informal legal action.
From 2 April 2013, under changes to the consumer landscape introduced by Government, there will be a greater role for the local authority Trading Standards Services in the enforcement of consumer protection law at national level. The OFT will retain all of its current consumer enforcement powers but will tend to use them where breaches of consumer protection law point to systemic failures in a market. This means cases will more often be taken against a number of firms in a market, rather than cases against individual firms, unless changing the behaviour of one firm would set a precedent or have other market-wide implications.
The OFT will also retain its leadership role for the Unfair Terms in Consumer Contracts Regulations 1999 although the Trading Standards Services will have equal enforcement powers.
The Office of Fair Trading recognises the importance for business, enforcers and consumers to be able to access information about Part 8 of the Enterprise Act 2002 (EA 2002) and subsequent enforcement action. Use the links below for further information.
Find information on current consumer enforcement cases being carried out by the OFT.
Use this section to find completed consumer enforcement cases carried out by the OFT.
The result of an investigation under consumer legislation may be an undertaking given by the trader, or a court order (or other action) which has been imposed. These reports are freely available to the public from this area of the site, and it is the Office of Fair Trading's intention to publish and make available the outcome of investigations as and when these reports become available.