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The OFT closed on 31 March 2014 and this website is no longer being updated. The OFT's work and responsibilities have passed to a number of different bodies. Read more.

Consumer enforcement case archive

This section contains a chronological archive of completed consumer enforcement cases and work carried out by the Office of Fair Trading between 2006 and 2012.

The OFT's enforcement role is changing!

From 2 April 2013, under changes to the consumer protection regime introduced by Government, there will be a greater role for the local authority Trading Standards Services in the enforcement of consumer protection law at national level. The OFT will retain all of its current consumer enforcement powers but will tend to use them where breaches of consumer protection law point to systemic failures in a market. This means cases will more often be taken against a number of firms in a market, rather than cases against individual firms, unless changing the behaviour of one firm would set a precedent or have other market-wide implications.

The OFT will also retain its leadership role for the Unfair Terms in Consumer Contracts Regulations 1999 although the Trading Standards Services will have equal enforcement powers.

In the first instance consumers are encouraged to contact Citizens Advice regarding any problems they may have in buying goods or services.

Consumer enforcement cases

Case archive
2013 cases

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Please find below a list of consumer enforcement case work carried out by the OFT in 2013

2012 cases

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Please find below a list of consumer enforcement case work carried out by the OFT in 2012.

2011 cases

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Please find below a list of consumer enforcement case work carried out by the OFT in 2011.

2010 cases

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Please find below a list of consumer enforcement case work carried out by the OFT in 2010.

2009 cases

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Please find below a list of press releases relating to consumer enforcement work carried out by the OFT in 2009.

2008 cases

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Please find below a list of press releases relating to consumer enforcement work carried out by the OFT in 2008.

2007 cases

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Please find below a list of press releases relating to consumer enforcement work carried out by the OFT in 2007.

2006 cases

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Please find below a list of press releases relating to consumer enforcement work carried out by the OFT in 2006.

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