Know your consumer rights
The Office of Fair Trading continues to raise awareness of consumers' rights relating to the Sale of Goods Act under the Know Your Consumer Rights campaign.
5 March 2012
NEW - Know your consumer rights when buying online video guide
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Contact
To find out more about the campaign, please contact Natasha Holligan natasha.holligan@oft.gsi.gov.uk
Campaign information and materials
The OFT have created free marketing materials for partners to use to help communicate these messages to consumers. These include short online videos and a consumer leaflet. For more information see the section below.
The campaign
The campaign
The campaign provides consumers with practical tips and informs them of their rights including the following:
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Knowing your consumer rights can save you money and hassle
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Items you buy must be:
- fit for purpose
- of satisfactory quality
- fit the description give -
Shop around and do research to get the best deal
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If you encounter a problem talk to the trader as soon as possible
Campaign materials
Know your consumer rights campaign leaflet (pdf 1.03Mb)
Know your consumer rights videos
The OFT has produced a collection of short online video guides. These can
be viewed on this site using the links below.
All of the video guides can be accessed through the OFT YouTube
channel: www.youtube.com/user/OFTWebEditor
Know your consumer rights when buying a used car
Know your consumer rights when buying furniture
Know your consumer rights when buying electrical goods
Know your consumer rights when buying clothing
Know your consumer rights when buying online
Campaign strategy
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