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Know your consumer rights when buying clothing

Know your consumer rights when buying clothing

Don't get stitched up when buying clothes, make sure you know your legal rights.

For further information about your consumer rights and advice on how to complain to a trader visit Citizens Advice

Visit our YouTube channel to access all videos. There is also a free campaign leaflet (pdf 1.03Mb) you can order by calling 0800 389 3158 and quoting 1383.

Know your consumer rights when buying clothing

Video transcript

FVO: There's nothing more frustrating than buying new clothes then finding problems with them when you get home. 

Those new shoes that have already got a scuff on the heels… The "ripped" jeans that are already torn to shreds… Or that super expensive waterproof jacket that just doesn't keep you dry.

Well, here's some good news.

You may have parted with your hard earned cash but, as soon as you've entered into a contract with the seller you have rights. The Sale of Goods Act states that any item you buy from a trader - someone selling goods as a business such as a shop or online shop - must be:

  • Of satisfactory quality
  • Fit for purpose
  • And as described

If it isn't, the item is faulty and you should contact the trader as soon as possible, because you can usually get a repair, replacement or refund.

So, next time you buy clothes, check them out as soon as possible… and if you find a fault with any item of clothing… Don't wear them.

Contact the trader or take them back as soon as possible. And if you're unsure of where you stand, check your legal rights. So you can have confidence when you buy. You have even more rights if you buy clothing online, by phone or by mail order.

Find out more at

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