Consumer Protection - documents and publications

Publications

• OFT1154 - PCA unarranged overdraft charges decision document 22 December 2009

Press Releases

• Motor insurers agree to limit data exchange after OFT investigation 13 January 2011
• OFT and LBRO outline plans for use of new civil sanctions 20 December 2010
• OFT launches court action against three companies marketing or selling holiday clubs, and associated schemes 20 December 2010
• OFT works to raise doorstep lending standards 20 December 2010
• OFT takes further action against unfair direct debit clauses in payday loan contracts 17 December 2010
• OFT secures conviction of unlicensed company and significant compensation for victims 16 December 2010
• OFT tackles fake online auction bids 15 December 2010
• OFT requires MBNA to improve debt collection practices 14 December 2010
• OFT secures promotional blogging disclosures 13 December 2010
• OFT secures undertakings from several model agencies 10 December 2010
• OFT publishes strategy for protecting consumers shopping online 9 December 2010
• Bankruptcy annulment businesses told to improve practices 8 December 2010
• OFT reminds debt management industry not to use misleading names 2 December 2010
• OFT warning on misleading pricing practices 2 December 2010
• Unemployed targeted by rising work opportunity scams 17 February 2010
• OFT opens consultation on CAMRA super-complaint decision 5 February 2010
• OFT gives Valentine's warning on internet dating scams 5 February 2010
• OFT launches consumer education programme for Scottish secondary schools 3 February 2010
• OFT launches 'Scamnesty' as new figures reveal scale of problem and rise of online scams 1 February 2010
• OFT requests information from gold buying companies 21 January 2010
• OFT seeks court order against prize draw promoters 11 January 2010
• OFT announces decision and next steps on bank charges 22 December 2009
• OFT and SOCA warn of new Jamaican lottery scam 18 December 2009
• OFT warns against lottery scams 30 November 2009
• Apple agrees to improve terms and conditions 27 November 2009
• OFT disappointed by Supreme Court judgment 25 November 2009
• ‘Your doorstep, your decision’ – New OFT campaign warns against bogus doorstep traders 16 November 2009
• OFT publishes response to CAMRA super-complaint 22 October 2009
• OFT appoints Citizens Advice for Christmas savings campaign 13 October 2009
• OFT announces decision on newspaper & magazine distribution sector 24 September 2009
• OFT announces clearer terms for consumers buying home improvement materials 18 September 2009
• Music and sports stars back OFT's 'Just Tick It' campaign to warn about scam ticket websites 9 September 2009
• OFT investigates retirement home exit fees 3 September 2009
• Total Fitness revises membership agreements 2 September 2009
• OFT announces new senior appointments 10 August 2009
• OFT launches anti-money laundering registration 31 July 2009
• Sale and rent back firms change or remove advertising following OFT action 31 July 2009
• Burglar alarm sales company gives undertakings to the OFT 30 July 2009
• OFT publishes Annual Report 2008/09 27 July 2009
• CAMRA submits super-complaint to OFT 24 July 2009
• OFT announces clearer terms for ticket-buyers 22 July 2009
• OFT welcomes high court ruling on Foxtons' use of unfair terms 10 July 2009
• OFT announces senior moves 6 July 2009
• Ryanair improves the clarity of its website and advertising 3 July 2009
• Online discount scheme agrees to change sign up process 24 June 2009
• Public increasingly aware of scams 23 June 2009
• Solar heating company to improve practices after OFT intervention 23 June 2009
• OFT warns consumers about 'debt sale' scams 23 June 2009
• Trading Standards action saves consumers £347 million a year - new figures 8 June 2009
• OFT warns of £3million car-selling scam 28 May 2009
• Home maintenance tops list of Consumer Protection cases one year on 26 May 2009
• OFT warns debt management businesses over cold calling 25 May 2009
• Why people fall victim to scams – OFT research 17 May 2009
• More to do to improve consumer trust online - OFT survey 11 May 2009
• OFT launches market study into the sale of second-hand cars 7 May 2009
• OFT considers divestments in Sports Direct's acquisition of JJB stores 1 May 2009
• OFT clears acquisition of Zavvi stores by HMV under 'failing firm' analysis 28 April 2009
• OFT welcomes Secretary of State's announcement on Newspaper Code 20 April 2009
• Manchester United to revise season ticket terms 20 April 2009
• OFT welcomes Court of Appeal Judgment in Foxtons case on Unfair terms 2 April 2009
• Payment Systems working better for consumers but more to be done, OFT finds 25 March 2009
• OFT accepts undertakings from debt management firms to improve practices 13 March 2009
• OFT welcomes Court of Appeal judgment 26 February 2009
• OFT launches fake websites to warn of bogus weight loss and 'miracle' health cures 20 February 2009
• OFT consults on second charge lending guidance 13 February 2009
• Be wary of increase in internet scams warns OFT and Get Safe Online 9 February 2009
• OFT seeks evidence of timeshare resale scams 4 February 2009
• TV's Angela Rippon backs OFT Scams Awareness Month 2 February 2009
• OFT announces senior team appointments 20 January 2009
• OFT warns consumers: exercise your judgement when signing up to a gym 19 January 2009
• Research shows OFT education toolkit increases consumer confidence 16 January 2009

Speeches

• Digital Britain – Consumer protection in the online world - John Fingleton, OFT Chief Executive 17 April 2009
• Financial groups must still be free to compete - John Fingleton, OFT Chief Executive 6 April 2009
• Business Leadership in Consumer Protection - Philip Colllins, OFT Chairman 18 March 2009
• International Bar Association – Corporate counsel conference - Philip Collins, OFT Chairman 24 February 2009
• OFT’s competition enforcement priorities in changing economic times - Sonya Branch, Senior Director 4 February 2009
• Competition policy in troubled times - John Fingleton, OFT Chief Executive 20 January 2009

Back to: Consumer protection