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The OFT closed on 31 March 2014 and this website is no longer being updated. The OFT's work and responsibilities have passed to a number of different bodies. Read more.

Estate agents

On 1 April 2014, the OFT's anti-money laundering powers and responsibilities pass to the Financial Conduct Authority (in respect of Consumer Credit Financial Institutions), and to Her Majesty's Revenue and Customs (in respect of businesses that carry on estate agency work).

The OFT will continue to supervise consumer credit financial institutions and estate agency businesses until 31 March 2014.

If you are already registered with the OFT then your registration will automatically transfer to HMRC and they will contact you after 1 April. Further information about HMRC and anti-money laundering.

If you are not currently registered with the OFT then you need to follow the OFT guidance below.

The Estate Agents Act 1979 regulates your work as an estate agent. Its purpose is to make sure that you act in the best interests of your clients, and that both buyers and sellers are treated honestly, fairly and promptly.

Estate agents
Work areas relating to estate agents
Estate Agents Act

The Estate Agents Act 1979 regulates your work as an estate agent. Its purpose is to make sure that you act in the best interests of your clients, and that both buyers and sellers are treated honestly, fairly and promptly.

Estate Agents Act

Estate Agents guidance
Estate Agents Public Register - Estate Agents prohibited and warned

The Estate Agents Public Register provides details of estate agents who are currently banned from engaging in estate agency work or who have received a formal warning under the Estate Agents Act 1979.

Estate agents public register

Estate Agents Redress Scheme (EARS)

The Consumers, Estate Agents and Redress Act 2007 enables the Secretary of State to require those engaging in estate agency work in relation to residential property to be members of an OFT approved estate agents redress scheme.

EARS - Estate Agents Redress Scheme

Application procedure for redress scheme operators

Complaints about Estate Agents

If you have a specific complaint that an estate agent has breached the Estate Agents Act you can inform the Office of Fair Trading.

Make a complaint about an estate agent

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