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The OFT closed on 31 March 2014 and this website is no longer being updated. The OFT's work and responsibilities have passed to a number of different bodies. Read more.

Super-complaints

The Secretary of State for Business, Innovation and Skills can designate certain bodies which represent consumers to make super-complaints. Super-complaints can be made to the OFT by a designated consumer body when it thinks that a feature, or combination of features, of a market is, or appears to be, significantly harming the interests of consumers.

The OFT considers the evidence submitted and undertakes whatever work is necessary to establish the extent, if any, of the alleged problems. The OFT must then publish a response within 90 days from the day after which the super-complaint was received stating what action, if any, it proposes to take in response to the complaint and giving the reasons behind its decision.

In some cases, it may be possible to resolve the concerns and propose remedies within the 90-day period but, in more complex cases, further work may be called for. This can be undertaken as part of a market study by the OFT, by referring the market to the Competition Commission for further investigation, or by any other action available to the OFT.

Download Super-complaints - guidance for designated consumer bodies (pdf 447 kb).

Download Super-complaint concurrent duties - the terms of reference of the Concurrency Working Party (pdf 141 kb).

See the Department for Business, Innovation and Skills website for information on bodies that have been designated and how a consumer body can apply to be designated.

Further information

See the Department for Business, Innovation and Skills website for information on bodies that have been designated and how a consumer body can apply to be designated.

Below is a list of current super-complaints with dates received.

Read our policy note Practice on consultation on proposed decisions in relation to market investigation references (OFT1308) (pdf 243kb) which applies to decisions on the outcomes of some super-complaints. 




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