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The OFT closed on 31 March 2014 and this website is no longer being updated. The OFT's work and responsibilities have passed to a number of different bodies. Read more.

Promoting business compliance with consumer protection law

The OFT's approach to promoting business compliance with consumer protection law (pdf 255kb) sets out how, by our own actions and in partnership with others, we aim to promote business compliance with consumer protection law. The policy statement considers the findings of previous research (see below) into the drivers of compliance with consumer protection law as well as the outcomes of discussions with partners and a workshop event held in September 2010.

OFT research into the drivers of compliance with consumer protection law

The OFT has undertaken a programme of work to gain a better understanding of the factors which drive business compliance with consumer protection law, including the deterrent effect of consumer law enforcement.

The Consumer Law and Business Practice: Drivers of Compliance and Non-Compliance report (pdf 550kb) considers the main findings from the following qualitative and quantitative research and incorporates discussions with business and interested parties and learning's from reviewing research into regulatory compliance in other fields.

Qualitative research on the Drivers of Compliance and Non-Compliance with Consumer Protection Law (pdf 567kb) is a systematic qualitative review of the compliance experiences of a wide range of businesses. The work, based on in-depth interviews with businesses in different sectors and locations, highlights the experience of business, with a particular focus on small and medium enterprises.

The OFT, as part of its evaluation programme, also commissioned quantitative research to quantitatively assess the factors affecting compliance with consumer law and the role of deterrence (pdf 586kb). In addition to complementing the qualitative research, the report also provides valuable and new insights into the deterrent role of enforcement. This research follows on from similar research published in 2007 into the deterrent effect of competition enforcement by the OFT

The above work also coincides with OFT report on the drivers of compliance and non-compliance with competition law (pdf 735kb).




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