The OFT has undertaken a project to analyse the strengths and weaknesses of the current UK consumer redress landscape and highlight policy issues to be considered further. The project focuses on consumer redress mechanisms in the business-to-consumer context only.
Consumers wishing to obtain redress have a number of options which they can follow, depending on the availability of mechanisms. Generally the first step is to use the trader's in-house complaints procedure where it exists. The next step may be to move on to an Alternative Dispute Resolution (ADR) mechanism or to court proceedings.
As part of the project a map has been compiled of all the ADR schemes that we found in our research. This is available as a separate Excel spreadsheet to download below.
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