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Consumer Protection from Unfair Trading Regulations

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All publications are available to download as PDFs, if you require any publications in a special format please contact marketing@oft.gsi.gov.uk

Leaflet reference Publication title and description
CAP1015 Guidance on the requirements of consumer law applicable to the sale and advertising of flights and holidays (March 2013)
The OFT and CAA have produced joint guidance for industry on the Regulations which they consider set out the key requirements that are applicable to businesses engaged in the sale and marketing of holidays and their component parts, including flights and accommodation.
Joint OFT/CAA guidance on consumer law for the travel industry - full (pdf 744 kb) Joint OFT/CAA guidance on consumer law for the travel industry (pdf 815 kb)
oft 1008 Consumer protection from unfair trading (August 2008)
Guidance on the Consumer Protection from Unfair Trading Regulations 2008
Consumer protection from unfair trading (pdf 405 kb)
oft 979 The Consumer Protection from Unfair Trading Regulations: a basic guide for business (May 2008)
Good news for those who treat customers fairly - Bad news for those who don't
The Consumer Protection from Unfair Trading Regulations: a basic guide for business (pdf 1.16 mb)


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