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Estate Agents Act

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All publications are available to download as PDFs, if you require any publications in a special format please contact marketing@oft.gsi.gov.uk

Leaflet reference Publication title and description
OFT1503 OFT Review of Approved Estate Agents Redress Schemes (February 2014)
The review focused particularly on the schemes’ processes for dealing with complaints presented to them about member estate agents, including what the ombudsmen regarded as falling within scope, as well as the decisions and outcomes made.
OFT Review of Approved Estate Agents Redress Schemes (pdf 311 kb)
OFT1508 OFT guidance on the requirements of consumer law definition of estate agency work (October 2013)
This guidance is intended to help you understand whether the requirements of the Estate Agency Act 1979 (the Act) apply to you.
OFT guidance on the requirements of consumer law definition of estate agency work (pdf 139 kb)
oft1364 Guidance for property sales businesses (September 2012)
Guidance to help estate agents and others involved in property sales understand their responsibilities under consumer and business protection regulations.
OFT1364 Guidance on CPRs BPRs on property sales (pdf 657 kb)
OFT1364con Consuiltation on OFT guidance for estate agents (September 2011) and the response (September 2012)
The consultation concerns the OFT's draft guidance on the application of the Consumer Protection from Unfair Trading Regulations 2008 and Business Protection from Misleading Marketing Regulations 2008 to estate agents (and others) in relation to the buying or selling of property or land in the UK.
OFT1364con Estate Agents consultation (pdf 513 kb) OFT guidance on property sales - response to consultation (pdf 327 kb)
oft031 The estate agency guide (October 2008)
What you need to know if you are engaged in estate agency work. What you need to know if you are engaged in estate agency work. OFT031 has not been amended to reflect the change in the definition of estate agency work and the revocation of the Property Misdescriptions Act. The guide must be read in conjunction with OFT guidance on the definition of estate agency work (OFT1508).
Estate agency guide (pdf 618 kb)


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