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Unfair Terms in Consumer Contracts

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Leaflet reference Publication title and description Quantity required
oft 842 Calculating fair default charges in credit card contracts (April 2006)
A statement of the OFT's position on default charges in credit card contracts
Calculating fair default charges in credit card contracts (pdf 203 kb) Consumer summary credit card default charges (pdf 67 kb) 		Download only
oft 743 Unfair contract terms bulletins 27 and 28 (September 2004)
Case reports between January and June 2004
Unfair contact terms bulletins 27 and 28  (pdf 841 kb) 		Download only
oft 737 Guidance on unfair terms in home improvements contracts (March 2005)
OFT guidance on how to avoid unfairness in standard consumer contracts for home improvements
Guidance on unfair terms in home improvement contracts (pdf 221 kb) 		Download only
oft 734 Guidance on unfair terms in holiday caravan agreements (September 2005)
This guidance explains why we consider some standard contract terms used in holiday caravan agreements to be potentially unfair.
Guidance on unfair terms in holiday caravan agreements (pdf 651 kb) Unfair terms in holiday caravan agreements, consultation response (pdf 197 kb) 		Download only
oft 720 Unfair contract terms bulletin 26 (May 2004)
Case reports between October and December 2003
Unfair contract terms bulletin 26 (pdf 467 kb) 		Download only
oft 686 Unfair contract terms bulletins 24 and 25 (December 2003)
Case reports between April and September 2003
Unfair contract terms bulletins 24 and 25 (pdf 498 kb) 		Download only
oft 674 Unfair contract terms bulletin 23 (October 2003)
Case reports between January and March 2003
Unfair contract terms bulletin 23  (pdf 717 kb) 		Download only
oft 669 Unfair contract terms bulletin 22 (August 2003)
Case reports between October and December 2002
Unfair contract terms bulletin 22 (pdf 453 kb)
oft 668 Guidance on unfair terms in package holiday contracts (March 2004)
Explains why the OFT considers some standard contract terms used in booking conditions for package holidays to be potentially unfair under the Unfair Terms in Consumer Contracts Regulations 1999
Guidance on unfair terms in package holiday contracts (pdf 430 kb) 		Download only
oft 667 Guidance on unfair terms in consumer entertainment contracts (December 2003)
This is the OFT's guidance on potentially unfair terms in consumer entertainment contracts. It covers our views on unfair terms in contracts relating to the purchase of tickets for entertainment
Unfair terms in entertainment contracts (pdf 290 kb) 		Download only
oft 656 Unfair contract terms bulletin 21 (June 2003)
Case reports between July and September 2002
Unfair contract terms bulletin 21 (pdf 348 kb) 		Download only
oft 635 Guidance on unfair terms in care home contracts (October 2003)
The first issue of the OFT's guide to potentially unfair terms in agreements made by care homes with older people
Guidance on unfair terms in care home contracts (pdf 214 kb) 		Download only
oft 607 Unfair contract terms bulletin 20 (November 2002)
Case reports between April and June 2002
Unfair contract terms bulletin 20 (pdf 309 kb) 		Download only
oft 395 Unfair contract terms bulletin 19 (August 2002)
Case reports January and March 2002
Unfair contract terms bulletin 19 (pdf 222 kb) 		Download only
oft 388 Unfair contract terms bulletin 18 (May 2002)
Case reports between October and December 2001
Unfair contract terms bulletin 18 (pdf 180 kb) 		Download only
oft 378 Unfair contract terms bulletin 17 (March 2002)
Case reports between July and September 2001
Unfair contract terms bulletin 17 (pdf 313 kb) 		Download only
oft 373 Guidance on unfair terms in health and fitness club agreements (April 2002)
Sets out what sort of terms in health and fitness club contracts the OFT considers potentially unfair, and gives examples of unfair terms and revised terms
Guidance on unfair terms in health and fitness club agreements (pdf 525 kb) 		Download only
oft 369 Unfair contract terms bulletin 16 (December 2001)
Case reports between April and June 2001
Unfair contract terms bulletin 16 (pdf 228 kb) 		Download only
oft 356 Guidance on unfair terms in tenancy agreements (September 2005)
A guide to what the OFT believes to be potentially unfair terms in assured and assured shorthold tenancy agreements
Guidance on unfair terms in tenancy agreements (pdf 542 kb) 		Download only
oft 351 Unfair Contract Terms Bulletin 15 (August 2001)
Case reports between January and March 2001
Unfair contract terms bulletin 15 (pdf 194 kb) 		Download only
oft 339 Unfair contract terms bulletin No 14 (May 2001)
Case reports between October and December 2000
Unfair contract terms bulletin 14 (pdf 146 kb) 		Download only
oft 330 Unfair contract terms bulletin 13 (April 2001)
Case reports between July and September 2000
Download only
oft 325 Unfair Contract Terms Bulletin 12 (November 2000)
Case reports between April and June 2000
Unfair contract terms bulletin issue 12 (pdf 204 kb) 		Download only
oft 314 Unfair contract terms bulletin 11 (October 2000)
Case reports between January and March 2000
Download only
oft 313 Unfair Contract Terms Bulletin 10 (October 2000)
Case reports between October and December 1999
Unfair contract terms bulletin issue 10 (pdf 168 kb) 		Download only
oft 311 Unfair contract terms guidance (September 2008)
This is the second issue of the guidance on the Unfair Terms in Consumer Contracts Regulations 1999 and replaces the original issue published in February 2001
Unfair contract terms guidance (pdf 281 kb) Unfair contract terms guidance - Annexes (pdf 771 kb) 		Download only
oft 309 Unfair contract terms bulletin 9 (August 2000)
Case reports between July and September 1999
Download only
oft 268 Unfair Contract Terms Bulletin 7 (July 1999)
Case reports between January and March 1999
Unfair contract terms bulletin 7 (pdf 129 kb) 		Download only
oft 262 Unfair Contract Terms Bulletin 6 (April 1999)
Case reports between January and December 1998
Unfair contract terms bulletin 6 (pdf 225 kb) 		Download only
oft 246 Unfair Contract Terms Bulletin 5 (November 1998)
Case reports between June and December 1997
Unfair contract terms bulletin 5 (pdf 242 kb) 		Download only
oft 202 Unfair contract terms bulletin 4 (December 1997)
Case reports between 1 December 1996 and 31 May 1997
Download only
oft 188 Unfair contract terms bulletin 3 (March 1997)
Case reports to 30 November 1996
Unfair Contract Terms (pdf 165 kb) 		Download only
oft 170 Unfair contract terms bulletin 2 (September 1996)
Case reports
oft 159 Unfair contract terms bulletin 1 (May 1996)
Case reports
Download only
oft 143 Unfair standard terms (September 2008)
This leaflet provides general guidance for consumer advisers on the Unfair Terms in Consumer Contracts Regulations 1999.
Unfair standard terms (pdf 73 kb) 		Download only


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