Benefits of our work

We improve the welfare of consumers by working to bring about competitive and efficient markets, by thwarting deceptive and coercive trading practices, and by empowering consumers with the knowledge and skills they need to make rational and informed buying decisions. As a result, consumers benefit from improved value, choice and quality in products and services, and are much less likely to encounter problems.

When markets are working well, good businesses benefit too. They are protected from cartels, abusive monopolies and inappropriate regulations, and can reap the rewards of delivering what consumers want.

The wider economy also thrives as competitive markets encourage greater productivity and innovation. Because of this, the OFT's financial contribution to the economy far exceeds our cost to the taxpayer.

We have an extensive program of evaluation in progress. See the evaluation area for further information.

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