Complaint procedures

We are always interested in the views of businesses and consumers about our procedures and how we operate them.

We shall listen carefully to any views that are put forward and if problems are identified we shall take remedial action.

Anyone with a concern or complaint about our procedures or the handling of a case may wish to try to resolve the matter by writing to the Head of Enquiries at the following address:

Office of Fair Trading
OFT Enquiries
Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX

We shall aim to give a response to any such complaint as soon as possible and in any event within 30 working days.

We hope that our response will satisfy complaints. However, if anybody is dissatisfied with the response, they may write to the General Counsel of the OFT at the above address. If upon receipt of a letter from the General Counsel's office the complainant is still dissatisfied, their complaint can be referred through a Member of Parliament to the Parliamentary Commissioner for Administration (the Ombudsman) who has the power to investigate further.

The Ombudsman also has a general responsibility for investigating complaints referred to him through a Member of Parliament on any issue where a member of the public believes he or she has suffered injustice as a result of maladministration in connection with administrative action taken by or on behalf of Government departments.

If you wish to complain about the way in which a request for information under the Freedom of Information Act 2000 has been handled, please consult the Freedom of Information Act 2000 Publication Scheme.

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