Approved codes of practice

This sign means that the firm displaying it is a member of a trade body with a code of practice approved by the Office of Fair Trading.

Search for firms in your area who are members of trade bodies with Approved Codes of Practice.

Trade bodies interested in registering with the scheme can find out how to apply.

The aim of the Consumer Codes Approval Scheme is to promote and safeguard consumers' interests by helping consumers identify better businesses and to encourage businesses to raise their standards of customer service.

The sectors from which applications have previously been invited to participate in the Consumer Codes Approval Scheme are:   

• Assistive products
• caravans
• car repair and servicing
• computers
• credit
• dental (excluding clinical care and insurance)
• direct marketing
• domestic appliance repair
• estate agents
• funerals
• home furnishing
• introduction services
• motor trade
• pest control
• photography
• removers
• renewable energy
• ticket agents
• travel
• will writers.

We also encourage applications from all other sectors and would be happy to have exploratory meetings and/or carry out  informal assessments if this would help.

Contact
Phone: 020 7211 8987
Email: consumercodes@oft.gov.uk

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