Find a business in your area

If a firm displays the OFT Approved code logo it operates to higher standards of customer protection than the law requires. You can have confidence that OFT-Approved code businesses:

• Are committed to treat you fairly if problems arise
• Will guarantee good customer service
• Give you clear-cut information about the goods or services they're selling
• Have user-friendly, straightforward and quick procedures for dealing with customer complaints
• Will  use clear and fair contracts
• Will offer free or low cost dispute resolution, such as arbitration or an ombudsman, if you can't agree how to sort out a problem.

Find out more about the approved code scheme.

Codes search

Search for an approved code business in your area by industry sector, postcode or name.

Businesses

Businesses that wish to join the Consumer Codes Approval Scheme need to speak to their trade body in the first instance. Trade bodies interested in registering with the scheme can find out more about the codes by viewing the approved codes of practice page or can find out how to apply for the scheme.

Further information

Phone: 020 7211 8987
Email: consumercodes@oft.gov.uk

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