Approved codes of practice
If a firm displays the OFT Approved code logo, it operates to higher standards of customer protection than the law requires. You can have confidence that OFT-Approved code businesses:
- Are committed to treating you fairly if problems arise
- Will guarantee good customer service
- Give you clear-cut information about the goods or services they're selling
- Have user-friendly, straighforward and quick procedures for dealing with customer complaints
- Will use clear and fair contracts
- Will offer free or low cost dispute resolution, such as arbitration or an ombudsman, if you can't agree how to sort out a problem
