Mean Fiddler Music Group plc
- Investigation:
- Mean Fiddler Music Group plc
- Contract identifier:
- UTCCRContract-1
- Country of complaint:
- United Kingdom
- Country of origin:
- United Kingdom
- Trading sector group:
- London Borough of Brent & Harrow
- Trading Sector:
- Holiday and Entertainment//Entertainment, catering and accommodation
- Action taken by:
- OFT
- Local Authority:
- London Borough of Brent & Harrow
- Legislation used:
- Community Infringements Specified UK Laws//Unfair Contract Terms 1999
- Regulation breached:
- Unfair Contract Term
- Notes:
Notes
| Original term | Application of regulations/Enforcer view | How changed | New term |
|---|---|---|---|
| 1 | 1(f) Unequal cancellation rights : 1(f): allowed the supplier to refuse entry on a discretionary basis. |
Makes it clear that admission can only be refused to facilitate the security, safety and comfort of all guests. A full refund is given in these circumstances if admission is refused. | 4 |
| 3 | 1(b) Exclusion/restriction of liability for breaches of cont : 1(b): limited supplier's liability for refunds to cancellation of the event. |
Permits refunds for cancellation or substantial alteration of the event. | 1 |
| 4 | 1(a) Exclusion/restriction of liability for death or injury : 1(a): excluded supplier's liability for death or personal injury and limited liability for loss or damage to personal belongings. |
Excludes liability if the cause is due to the negligence of the ticket-holder or unforeseeable actions of other patrons only. | 5 |
| 5 | Unfair Contract Term : Took the form of a consumer declaration that by being a ticket-holder the consumer consented to security searches. |
Deleted. The list of items that cannot be taken into the venue is incorporated into the Information and Notification section of the ticket. | _ |
| 11 | 1(a) Exclusion/restriction of liability for death or injury : 1(a): declared that parking at the event was entirely at the owner's risk. |
Excludes liability for damage to motor vehicles if the cause is due to the negligence of the ticketholder or unforeseeable actions of other patrons only. | 5 |
| 12 | 1(k) Right to change what is supplied : 1(k): permitted changes to the billed line-up. |
Redrafted to indicate that only the support artiste lineup may be subject to change at headlined events. Artistes and bands may be subject to change in Festival line-ups where there is no headline act. | 2 |
| 14 | Unfair Contract Term : Took the form of a consumer declaration that ticket-holders automatically granted consent to being filmed. |
Removed from the terms and conditions of ticket sales and incorporated into the Information and Notification section of the ticket as advice that ticketholders may be filmed. | _ |
- Outcome reached:
- Informal Undertaking Obtained
- Date effective:
- 29 October 2002
- Received from:
- Outcome text:
- Informal undertakings Please see attached document for details of terms revised and/or deleted.
Other Information
The contract has been extensively redrafted to provide a generic template for all Mean Fiddler events. Terms and conditions of sale are separated from information or warnings.
- OFT telephone enquiries:08457 22 44 99
- Consumer Direct telephone enquiries:08454 04 05 06