Contract performance

You must deliver goods or provide services within 30 days, beginning with the day after the consumer sent an order, unless you agree otherwise with the consumer. If you are unable to meet the deadline, you must inform the consumer before the deadline expires and, unless a revised date is agreed, the consumer must be refunded within a further period of 30 days.

The consumer cannot be obliged to agree to a revised date. If he or she does not, then the contract is thereby cancelled and any money paid must be returned within 30 days.

If you wish to provide substitute goods or services, then this must have been made clear in the prior information received by the consumer before entering the contract.

Inertia selling

The regulations amend the Unsolicited Goods and Services Act 1971 and the Unsolicited Goods and Services (Northern Ireland) Order 1976 to remove any rights of the sender in respect of unsolicited goods and services and any obligations on the consumer.

As such, consumers can retain unsolicited goods or dispose of them as they wish. They are under no obligation to keep them safe or to return them to you. It is an offence for you to demand payment from consumers for unsolicited goods or services.

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