What is distance selling?

The regulations cover distance contracts for goods and services made between suppliers and consumers. Business to business contracts are not covered. A distance contract is one where there has been no face to face contact between the consumer and a representative of your business, or someone acting indirectly on your behalf, such as in a showroom or a door to door sales person, up to and including the moment that the contract is concluded.

If you do not usually supply consumers by distance means, but you agree to do so in response to a one-off request, the Regulations will not apply to you. However, if your business regularly handles 'one-off' requests and is organised so that it can deal with such requests (for example, there is a mail order facility), you will need to comply with the Regulations.

Back to: Distance Selling Regulations