Business advice
Consumer Codes Approval Scheme (CCAS)
From 2 April 2013, under changes to the consumer landscape, introduced by Government, the OFT will no longer be responsible for approving consumer facing codes of practice. The Government has invited the Trading Standards Institute (TSI) to operate a successor scheme to CCAS. You can find further details of the TSI scheme here.
Additional codes schemes
In addition to the OFT Approved code, other codes of practice exist. Codes of practice are important because they help to ensure that you, the consumer, get a fair deal from a trustworthy business. Below you will find more information about additional schemes in place throughout the UK.
Trustmark
TrustMark is a scheme supported by the Department for Business, Innovation and Skills, trade bodies, local trading standards and consumer groups to help people find reliable and reputable trades people to carry out repair, maintenance and improvement work inside and outside their homes.
Local Authority Assured Trader Schemes Network (LAATSN)
All the Local Authority Assured Trader Scheme Network member schemes have to meet minimum standard. The schemes have the common aims of:
- Giving consumers a reliable way of finding businesses they can trust.
- Offering a source of help and advice if things go wrong.
- Enabling local business to demonstrate that they have signed up to national standards of consumer care.
Your local council can tell you if they are a member of this scheme or visit the OFT’s page for a list of network members.
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