Information on how to make a complaint about an estate agent.
If you have a specific complaint that an estate agent has breached the Estate Agents Act please e-mail enquiries@oft.gsi.gov.uk, or write to:
Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX
Please note that the Estate Agents Act 1979 and its associated legislation does not cover:
However, the legislation does require an estate agent:
If you would like advice on your individual dispute, you should contact the Citizens Advice consumer service on 08454 040506 or visit www.adviceguide.org.uk.
You can also refer complaints about estate agents to your local trading standards department.
From 1 October 2008, all estate agents engaging in residential estate agency work must belong to a redress scheme approved by the OFT. This means that actual and potential buyers and sellers of residential property with complaints about estate agency work will be able to use a free, easily accessible, and fair estate agents redress scheme, which will have the power to make a range of awards, including requiring a member to pay compensation.
There are currently two approved schemes, operated by the Ombudsman for Estate Agents and the Surveyors Ombudsman Service Ltd. See more information on the redress schemes.
Back to: Estate agents
This feature requires Javascript and Cookies to be enabled on your browser
Register for email alerts or amend your existing account details here.