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The OFT closed on 31 March 2014 and this website is no longer being updated. The OFT's work and responsibilities have passed to a number of different bodies. Read more.

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General enquiries

If you have a general question about the work of the OFT or any of the regulations we enforce, please contact us as follows:

Enquiries
The Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
London EC4Y 8JX

08457 224499
enquiries@oft.gsi.gov.uk

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Cartels

If you suspect one of your competitors, suppliers or customers is part of a cartel, contact our cartel hotline - 020 7211 8888
or email enquiries@oft.gsi.gov.uk.

To admit to being part of a cartel and apply for leniency, telephone the Director or Deputy Director of Cartel Investigations on 020 7211 8117.

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Consumer credit licences

To ask about consumer credit licences see the Consumer Credit Register

Consumer Credit Licensing
PO Box 62691
London
EC4P 4UW

08457 22 44 99
enquiries@oft.gsi.gov.uk

Applications to apply for, renew or vary a licence can now be made online - see credit licensing.

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The OFT’s enforcement role

Following changes to the consumer protection regime introduced by Government in April 2013, local authority Trading Standards Services have a greater role in the enforcement of consumer protection law at national level. The OFT retains (and from April 2014 the new Competition Markets Authority will inherit) all of its previous consumer enforcement powers but will now tend to use those powers where breaches of consumer protection law point to systemic failures in a market. This means cases will more often be taken against a number of firms in a market, rather than cases against individual firms, unless changing the behaviour of one firm would set a precedent or have other market-wide implications.

The OFT retains its lead role for the enforcement of the Unfair Terms in Consumer Contracts Regulations 1999 although the Trading Standards Services has equal enforcement powers.

In the first instance consumers are encouraged to contact Citizens Advice regarding any problems they may have in buying goods or services.




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