08457 22 44 99
Below is information for businesses about doorstep selling.
The Cancellation of Contracts made in a Consumer's Home or Place of Work etc Regulations 2008 are aimed at traders who enter into a contract with a consumer at their home or workplace. The regulations also cover contracts made at another individual's home or on an excursion organised by the trader away from their business premises.
The regulations cover contracts that are made during both solicited and unsolicited visits by traders. The regulations apply to all contracts with a total payment of more than £35 and they set the cooling off period to a minimum of seven calendar days. The regulations also require cancellation rights to be clearly and prominently displayed in any written contract or provided in writing if there is no written contract.
However, if consumers decide to have work done, or to receive goods, within the seven day cooling off period, they need to give their agreement in writing.
See further guidance for businesses on BIS's website.
Back to: Treating customers fairly
This feature requires Javascript and Cookies to be enabled on your browser
Register for email alerts or amend your existing account details here.
08457 22 44 99
