Downloads

At a glance

PDF - for office printing, saving or emailingDownload

JPEG - for copying and pastingDownload 

 

Explained

PDF - for office printing, saving or emailingDownload

Word - for adding your logoDownload

Plain text word documentDownload

 

For customers

Your rights when buying at a distance - PDF - for office printing, saving or emailingDownload

Your rights when buying at a distance - JPEG - for copying and pastingDownload  

Tips for shopping online - PDF - for office printing, saving or emailingDownload

Tips for shopping online - JPEG - for copying and pastingDownload

 

Checklist 

DSRs checklist - PDF - for office printing, saving or emailingDownload

DSRs checklist - Word - for adding your logoDownload 

ECRs checklist - PDF - for office printing, saving or emailingDownload

ECRs checklist - Word - for adding your logoDownload

PSRs checklist - PDF - for office printing, saving or emailingDownload

PSRs checklist - Word - for adding your logoDownload

 

In practice

PDF - for office printing, saving or emailingDownload

All scenarios zip file - 1. Information to provide to Downloadcustomers

All scenarios zip file - 2. Cancellations, returns and Downloadrefunds

All scenarios zip file - 3. How do the DSRs apply?Download

All scenarios zip file - 4. Do the DSRs apply? Download