In-Practice
A collection of searchable scenarios - each one outlines how the law would apply to a real-life situation.
Scenario returned for the filter search of '' and '' listed below:
-
Info to provide when cold calling
I'm in media sales and, today, I closed five out of the seven cold calls I made. It was a good day until one of the clients phoned me back to cancel her order. She said that she wants me to provide her with more information and a few days to discuss it with her husband. All of the pre-contract information we provide during our cold calls is very standard. We include important details such as: our full address, pricing, delivery costs, payment options, contract duration, etc. Can you let me know what else I am legally required to provide her with?
-
Info I must provide my phone customers
We provide our customers with a variety of ways of ordering. Those who want to purchase our products over the phone are charged a small fee through use of a premiumrate phone number, while all other options, including online ordering, provide no additional cost to the customer. Under the Distance Selling Regulations (DSRs), what pre-contractual information do I have to provide to my phone customers versus online customers?
-
Info I have to provide when supplying substitute goods
Lately there has been a lot of demand for one of the MP3 players, MPX, that we sell online. It's even got to the point where we have run out of stock before completing orders.
We do have a product that has nearly all of the same features. It's just slightly bigger. Are we allowed to send it out as a substitute when we run out of the MPX?
