Sale of Goods Act Hub
- Signup If you would find updates on Sales of Goods Act and legislation/regulations relating to customer returns useful please complete your details below.
- At a Glance An easy reference flowchart to provide a short guide to the key aspects of the law and the facts to consider when a customer returns an item they've purchased in-store (online, telephone and mail order customers have additional rights).
- Explained A detailed guide to customers’ rights and what the law says regarding customer returns presented in an easy to understand way.
- For Customers A short guide for customers to help them understand the law. Designed to be printed out and shared with customers when explanation is needed.
- In Session Two ready-to-go 15 minute training sessions designed to support retail managers, team leaders and supervisors when briefing employees on customer rights.
- In Practice A collection of searchable scenarios – each one outlines how the law would apply to a real-life situation.
- Quick Quiz A ready-to-use multiple choice quiz designed to test knowledge of customers’ rights and how the law applies when customers return goods.
