In Session
Two ready-to-go 15 minute training sessions designed to support retail managers, team leaders and supervisors when briefing employees on customer rights.
The two parts of In Session are:
1. Customer returns and the law - an introduction
2. Customer returns and the law - additional information
The aim of both sessions is to help your staff feel confident about the law when dealing with customers who are returning goods. Both of the training sessions can be used for either team-learning, or self-learning.
For staff who are not authorised to deal with returns, session one provides a top-line overview of the law and encourages staff to be aware of how the law applies. It also points out the responsibilities of retail staff in relation to the law, for example not making false claims about products or denying a customer's legal rights. Session two provides more detail for staff who deal with returns and need to know more about the law.
You can download In Session in various formats using the links on the left.
