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Consumer advice

This section is a quick guide to finding advice about a variety of issues, from advice before you buy to checking for estate agents banned from operating.

You can also visit Directgov for wider advice and services.

Directgov is the UK government's digital service for people in England and Wales. It delivers information and practical advice about public services, bringing them all together in one place. Directgov can help you with many things, for example, booking your driving test, finding a job, paying your road tax, and finding local services such as NHS clinics, solicitors and nurseries.

Current scam - be aware!

January 2012

Telephone scammers claiming to represent the OFT

We are aware of consumers being contacted by people claiming to represent the OFT.

Consumers are told that the OFT can reclaim bank or other charges such as payment protection insurance rebates for them. People may be told that this service requires an upfront fee to be paid by money transfer or that they need to disclose their bank acount details  Some consumers have been asked to pay between £100 and £200.

The OFT is warning people not to pay money to bogus telephone callers claiming to be from the OFT. These callers have no connection with the OFT. The OFT do not ask people for money over the telephone. 

If you receive a telephone call from the OFT asking for money, this is a scam and you should not pay. 

For further advice contact Consumer Direct using the Directgov online form

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Getting advice

Getting advice

If you want advice on your consumer rights, go to Consumer Direct or visit their consumer pages on Directgov.

Consumer Direct is a service managed by the OFT that offers clear, practical advice on all kinds of consumer issues, from problems with cars to faulty household appliances. You can also get advice before and after you buy goods, tips on energy supplier and postal service issues, and how to watch out for, and report scams.

Consumer Direct will provide general advice. We cannot act on your behalf or intervene in individual disputes to help you get your money back.

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