Consumer advice
Consumer advice
This section is a quick guide to finding advice about a variety of issues, from advice before you buy to checking for estate agents banned from operating.
Current scam - be aware!
June 2010
Telephone scammers claiming to represent the OFT
We are aware of consumers being contacted by people claiming to represent the OFT. Consumers are told that the OFT can reclaim bank or other charges for them, and that this service requires an upfront fee to be paid by money transfer. This is a scam.
If you receive a communication that purports to be from the OFT, but which you find suspicious, please forward it to: enquiries@oft.gsi.gov.uk. We will check the authenticity of the correspondence and get back to you.
If you are concerned about the authenticity of a phone call, confirm the name of the caller and tell them you will call them back. Then please dial our switchboard on 0207 211 8000 and ask to be put through to the named individual. We will then be able to confirm whether the name you have is an OFT employee.
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Getting advice
Getting advice
If you want advice on your consumer rights, go to Consumer Direct.
Consumer Direct is a service managed by the OFT that offers clear, practical advice on all kinds of consumer issues, from problems with cars to faulty household appliances. You can also get advice before and after you buy goods, tips on energy supplier and postal service issues, and how to watch out for, and report scams.
Consumer Direct will provide general advice. We cannot act on your behalf or intervene in individual disputes to help you get your money back.
Find more about...
You can also visit Directgov for wider advice and services.
Directgov is the UK government's digital service for people in England and Wales. It delivers information and practical advice about public services, bringing them all together in one place. Directgov can help you with many things, for example, booking your driving test, finding a job, paying your road tax, and finding local services such as NHS clinics, solicitors and nurseries.
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