The Citizens Advice consumer service took over responsibility for providing consumer advice and information from Consumer Direct on 1 April 2012.
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk/england/consumer_e.htm or call the Citizens Advice consumer helpline on 08454 04 05 06.
Information collected by the consumer service is shared with the OFT and other enforcement partners, including Local Authority Trading Standards Services.
The service operates from 09.00 - 17.00 Monday to Friday, excluding bank holidays.
A Welsh-speaking consumer service is available on 08454 04 05 05. You can visit online Welsh advice here.
Advisers are trained in all aspects of consumer rights and help people to take the best course of action when they have a consumer problem by giving legally correct advice.