From April 2013, under changes to the consumer landscape protection regime, introduced by Government, the OFT will no longer be responsible for approving consumer facing codes of practice. The Government has invited the Trading Standards Institute (TSI) to operate a successor scheme to the Consumer Codes Approval Scheme. You can find further details of the TSI scheme here.
Making a purchase? Our advice will help you to make the right choices and protect your rights as a consumer in the industries where an OFT Approved code operates. You can also find businesses operating under OFT Approved codes in your area.
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Many trade bodies have codes of practice that lay down rules for what their member businesses should and should not do. Some trade bodies (known as code sponsors) have achieved OFT approval for their codes. We only approve codes if satisfied that they give you protection and offer you a higher level of customer service.
All approved codes that meet our core criteria include:
For a business to get involved, its relevant trade body must have a code of practice approved by the Office of Fair Trading. Businesses operating to that code qualify to use and display the OFT Approved code logo.
Code sponsors are the trade bodies that act as representatives for certain types of businesses and are responsible for administering and overseeing the code of practice.
Here's an A to Z of code sponsors that have already achieved OFT approval for their code.
In addition, the following code sponsors have successfully completed stage one and are working towards OFT approval of their codes of practice:
In addition to the OFT Approved code, other codes of practice exist. Codes of practice are important because they help to ensure that you, the consumer, get a fair deal from a trustworthy business. Below you will find more information about additional schemes in place throughout the UK.
TrustMark is a scheme supported by the Department for Business, Innovation and Skills, trade bodies, local trading standards and consumer groups to help people find reliable and reputable trades people to carry out repair, maintenance and improvement work inside and outside their homes.
All the Local Authority Assured Trader Scheme Network member schemes have to meet minimum standard. The schemes have the common aims of:
Your local council can tell you if they are a member of this scheme or visit the OFT’s page for a list of network members