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The OFT closed on 31 March 2014 and this website is no longer being updated. The OFT's work and responsibilities have passed to a number of different bodies. Read more.

Trade bodies taking part

The OFTs Consumer Codes Approval Scheme has now closed.

From April 2013, under changes to the consumer landscape protection regime, introduced by Government, the OFT will no longer be responsible for approving consumer facing codes of practice.  The Government has invited the Trading Standards Institute (TSI) to operate a successor scheme to the Consumer Codes Approval Scheme. You can find further details of the TSI scheme here.

The Office of Fair Trading's Consumer Codes Approval Scheme (CCAS) was designed to make buying and selling better for everyone. It helped consumers choose businesses that have promised to provide a higher standard of customer service than required by law, including better protection in the event that something goes wrong. It gave businesses the chance to show their commitment, by displaying the OFT Approved code logo.


Who's taking part?

Here’s an A to Z list of code sponsors that have already achieved OFT approval for their code, proving that their members can provide an exceptional level of customer care.

Bosch Car Service

See OFT press release
Visit Bosch Car Service website 

British Association of Removers

See OFT press release
Visit BAR website

British Healthcare Trades Association

See OFT press release
Visit BHTA website

The Carpet Foundation

See OFT press release
Visit The Carpet Foundation website 

Debt Managers Standards Association (DEMSA)

See OFT press release
Visit DEMSA website

Direct Selling Association

See OFT press release
Visit DSA website

Institute of Professional Will writers

See OFT press release
Visit IPW website

Motor Codes Limited (New Car Code)

See OFT press release
Visit Motor codes website

Motor Codes Limited (Service and Repair)

See OFT press release
Visit Motor Codes website

The Property Ombudsman Limited (Sales)

See OFT press release
Visit The Property Ombudsman website

Renewable Energy Association

See  OFT press release
Visit  REA wesbite

Vehicle Builders and Repairers Association Ltd

See OFT press release
Visit VBRA website

Working towards OFT code approval

In addition, the following code sponsors have successfully completed stage one and are working towards OFT approval of their codes of practice:

Motor Codes Limited (Vehicle Warranty Products)

See OFT press release
Visit Motor Codes website  

The Property Ombudsman (Lettings)

See OFT press release
Visit The Property Ombudsman website   


See OFT press release
Visit Safebuy website

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