Consumer advice
Trade bodies taking part
The OFTs Consumer Codes Approval Scheme has now closed.
From April 2013, under changes to the consumer landscape protection regime, introduced by Government, the OFT will no longer be responsible for approving consumer facing codes of practice. The Government has invited the Trading Standards Institute (TSI) to operate a successor scheme to the Consumer Codes Approval Scheme. You can find further details of the TSI scheme here.
The Office of Fair Trading's Consumer Codes Approval Scheme (CCAS) was designed to make buying and selling better for everyone. It helped consumers choose businesses that have promised to provide a higher standard of customer service than required by law, including better protection in the event that something goes wrong. It gave businesses the chance to show their commitment, by displaying the OFT Approved code logo.
Sponsors
Who's taking part?
Here’s an A to Z list of code sponsors that have already achieved OFT approval for their code, proving that their members can provide an exceptional level of customer care.
Bosch Car Service
See OFT press release
Visit Bosch Car Service website
British Association of Removers
See OFT press release
Visit BAR website
British Healthcare Trades Association
See OFT press release
Visit BHTA website
The Carpet Foundation
See OFT press release
Visit The Carpet Foundation website
Debt Managers Standards Association (DEMSA)
See OFT press release
Visit DEMSA website
Direct Selling Association
See OFT press release
Visit DSA website
Institute of Professional Will writers
See OFT press release
Visit IPW website
Motor Codes Limited (New Car Code)
See OFT press release
Visit Motor codes website
Motor Codes Limited (Service and Repair)
See OFT press release
Visit Motor Codes website
The Property Ombudsman Limited (Sales)
See OFT press release
Visit The Property Ombudsman website
Renewable Energy Association
See OFT press release
Visit REA wesbite
Vehicle Builders and Repairers Association Ltd
See OFT press release
Visit VBRA website
Working towards OFT code approval
In addition, the following code sponsors have successfully completed stage one and are working towards OFT approval of their codes of practice:
Motor Codes Limited (Vehicle Warranty Products)
See OFT press release
Visit Motor Codes website
See OFT press release
Visit The Property Ombudsman website
SafeBuy
See OFT press release
Visit Safebuy website
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