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If you need to know more about the Office of Fair Trading’s work or any aspect of the Consumer Codes Approval Scheme, you can download leaflets and view our online videos here. The OFT also publishes a number of reports, including consultation papers and research findings. All of which will be constantly updated to give you the latest information.

Videos

The following clips provide useful advice on how to protect yourself when making a purchase. Why not visit the OFT’s YouTube channel for other useful videos.

Consumer Codes Approval Scheme - Peace of Mind

Consumer Codes Approval Scheme - Top tips for consumers

Leaflet reference Publication title and description Quantity required
oft1145 Buying goods and services? (January 2010)
An overview of the OFT Approved code of practice
Buying Goods and Services? (pdf 272 kb)
oft772 Buying from someone at home? (January 2010)
Things to check when buying from home. Look out for the DSA/OFT Approved code
Buying from someone at home (pdf 343 kb)
oft1048 Using a commercial debt management service? (January 2010)
A guide explaining the Debt Managers Standards Association Ltd (DEMSA) / OFT Approved code
Using a commercial debt management service (pdf 228 kb)
oft1163 Looking to Move? (January 2010)
Things to check prior to moving home. Look out for the British Association of Removers (BAR) / OFT Approved code logo
Looking to move? (pdf 441 kb)
oft776 Treated unfairly? (January 2010)
A guide to making a complaint under the Consumer Codes Approval Scheme
Treated unfairly (pdf 510 kb)
oft390 Consumer Codes Approval Scheme core criteria (March 2008)
Core criteria and guidance
Consumer Codes Approval Scheme (pdf 283 kb) 		Download only


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