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Press releases 2002 -

Standing up for shoppers' rights in Kent

Kent consumers offered 'Hot Shopping Tips'

PN 63/02     30 September 2002

Kent shoppers are being targeted as part of a major OFT consumer awareness campaign on shoppers' rights.

Following a local radio advertising campaign in the region, the OFT will be visiting the Bluewater shopping centre in Greenhithe, Kent on 2 October to distribute 'Hot Shopping Tips', its new pocket guide on shoppers' rights. Local Trading Standards officers will also be present to give free help and advice to shoppers on anything from rogue traders to internet shopping.

Download Hot Shopping Tips in pdf format (16 kb)

The visit forms part of the OFT's regional roadshow programme which aims to raise awareness among local consumers of their rights on the high street, so they can make informed decisions when buying goods and services.

The 'Hot Shopping Tips' guide includes the following helpful tips and advice for Kent shoppers:

  • any goods you purchase must be of 'satisfactory quality', 'as described' and 'fit for their purpose'
  • a retailer cannot avoid giving a refund on faulty goods by blaming the manufacturer as the contract is with the seller
  • a credit card provider is liable as well as the retailer if the item bought costs between £100 and £30,000 and is faulty, broken or doesn't arrive
  • consumers who shop from home have additional rights, including a cooling off period (usually seven days) in which to change their minds.

The OFT is also holding a seminar on the morning of 2 October in Chatham for small and medium sized businesses across Kent, to explain the OFT's role, listen to their views of how markets are working and help their understanding of competition and consumer protection laws.

Launching the Kent roadshow, Penny Boys, Deputy Director General of Fair Trading said:

'The OFT is interested in how markets are working for consumers in Kent and across the UK.

'Informed consumers are in a better position to get what they want. If you know your shopping rights and shop around, you are more likely to get the best deal.'

The OFT stand will be located near the Green Welcome Hall entrance to the Bluewater shopping centre between 1000 and 1700 on Wednesday 2 October.


1. Media copies of 'Hot Shopping Tips' are available from the Government News Network (formerly COI) or the OFT's press office. You can also download Hot Shopping Tips in pdf format (16 kb)

2. Non-media copies of 'Hot Shopping Tips' are available by calling 0870 60 60 321. You can also download Hot Shopping Tips in pdf format (16 kb)

3. Kent is the fifth in the OFT's new series of regional roadshows. Previous roadshows have taken place in Bristol, Leeds, Belfast and Newcastle. (For further details on the roadshows programme see OFT release 11/02.)

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