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29 June 2004
The OFT has today launched its study into care homes. It will assess the impact of price information on competition and choice among nursing and residential care homes for older people. The market is worth approximately £9 billion per year.
In its response, in March this year, to a super-complaint from the Consumers' Association, the OFT announced its intention to look at the market (see press release 35/04).
The OFT expects to report on the study in spring 2005.
NOTE
The Enterprise Act makes provision for designated consumer bodies to make super-complaints. A super-complaint, as defined by section 11(1) of the Act, is a complaint submitted by a designated consumer body that 'any feature, or combination of features, of a market in the UK for goods and services is or appears to be significantly harming the interests of consumers'. The Consumers' Association is a designated consumer body. Within 90 days of receiving a super-complaint the OFT must say publicly how it proposes to deal with it.
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