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136/09 27 November 2009
Apple Inc has agreed to change their terms and conditions to make them clearer and fairer for consumers following concerns raised by the OFT.
Apple's contracts set out terms which apply to consumers who buy from Apple and iTunes stores and download software from the web. The OFT identified terms in the agreements which raised concerns under the Unfair Terms in Consumer Contracts Regulation 1999 (UTCCRs). Following constructive discussions with the OFT, Apple has agreed to revise its standard conditions to ensure these:
Jason Freeman, Legal Director, OFT Consumer Markets Group, said:
1. If you are unsure of your rights, Consumer Direct is the OFT managed advice service offering information and advice on consumer issues. For information or advice contact 08454 04 05 06 or see www.consumerdirect.gov.uk.
2. The Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs) protect consumers against unfair standard terms in contracts they make with traders. The OFT, together with certain other bodies, can take legal action to prevent the use of such terms. The UTCCRs can protect consumers from terms that reduce their statutory or common law rights and from terms that seek to impose unfair burdens on the consumer over and above the obligations of ordinary rules of law.
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