Revised debt management guidance published

65/11 14 June 2011

The OFT today published for consultation revised guidance for the debt management industry.

The guidance update follows a review of compliance in the sector which found, amongst other things, widespread problems with misleading advertising and the quality of advice given in the fee charging sector. Together with targeted OFT enforcement, the revised guidance is designed to address the issues identified by the review.

Today's guidance sets out the standards the OFT expects of debt management businesses and makes clear they must:

be fully transparent about the service on offer and fees charged
explain to consumers both the risks and benefits of each proposed solution
not use misleading names or advertising, including misleading web-based adverts, and
ensure that the advice provided is in customers' best interests.

The overall theme of the guidance is increasing transparency and ensuring that consumers have all the information they need to make an informed decision about the solution most appropriate for them.

Where appropriate, the OFT will take enforcement action against businesses failing to adhere to the guidance.

Since the OFT published the findings of its compliance review in September 2010 and issued a warning to 129 debt management businesses, 43 businesses have surrendered their licences and action has been taken to revoke 11 consumer credit licences.

Consumers looking for debt advice can contact free advice services via www.direct.gov.uk.

David Fisher, Director of the OFT's Consumer Credit Group, said:

'This guidance is designed to leave firms in no doubt about the standards the OFT expects and what they must do to comply with the law. The failings identified by our recent review are unacceptable and show that debt management businesses must raise their standards or face enforcement action.'

NOTES

Download the updated guidance (pdf 866kb); this is also available from the consultation page.
The revised guidance was referenced in the OFT's response to the super-complaint from Citizens Advice, 'Cashing in', which relates to problems in the sub-prime credit brokerage and debt management sectors.
Although the guidance primarily covers debt management services, it also includes guidance for those offering credit repair services.
Download the findings of the compliance review (pdf 591kb). Please also see previous OFT press releases on the warning to 129 firms and subsequent enforcement activity.
Consumers can check whether a company has a Consumer Credit Licence by searching the Consumer Credit Licence Public Register, which can also be accessed from the credit licensing page.

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