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Payment protection super complaint

13 September 2005

Payment protection insurance is the subject of the latest super-complaint received by the OFT.

Citizens Advice has asked the OFT to look at concerns about the sector. The OFT will now fast track this complaint and announce within 90 days what action, if any, it proposes to take.

NOTE

The Enterprise Act makes provision for designated consumer bodies to make super-complaints. A super-complaint, as defined by section 11(1) of the Act, is a complaint submitted by a designated consumer body that 'any feature, or combination of features, of a market in the UK for goods and services is or appears to be significantly harming the interests of consumers'. Citizens Advice is a designated consumer body. Within 90 days of receiving a super-complaint the OFT must say publicly how it proposes to deal with it.

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