The OFT and Consumer Direct

Consumer Direct is a telephone and online consumer advice service that is operated by the OFT and gives clear, practical, impartial advice to people on all kinds of consumer issues.

Partners

Consumer Direct does not replace existing advice and support services, but works with them to provide a complete service for consumers. Trading Standards Services are key partners along with Environmental Health departments, regulatory organisations, ombudsmen, Government departments and Citizens' Advice. Over the next year our scope will widen further under the Consumer Voice agenda.

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