Publications

A range of publications is available including guidance for those drawing up codes of  practice - these can be downloaded below in pdf format, ordered from our publications section, or by telephoning the OFT's mailing house on 0800 389 3158.

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CCAS research

Consumer Codes Approval Scheme - campaign evaluation (845 kb)
A market research report that evaluates the OFT's Codes campaign that ran throughout March 2007.

Review of the impact on business of the Consumer Codes Approval Scheme (567 kb)
A report for the OFT by the centre for economics and business research ltd with Opinion Research Business.

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Consumer leaflets

Buy with confidence when you see this sign (117 kb)
A consumer guide to the OFT Approved codes of practice.

Making a complaint (66 kb)
Information for consumers who are having a problem with a business that is a member of an OFT Approved code sponsor.

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Guidance

Core criteria and guidance (123 kb)
Guidance for those drawing up codes of practice. 

OFT's Consumer Codes Approval Scheme (80 kb)
Guidance for consumer organisations, enforcement bodies and advisory services.

Consumer Codes Approval Scheme (66 kb)
Guidance for consumer advisors 

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Business leaflets

Inspire customer confidence (419 kb)
Outlines the Approved codes approval scheme and highlights the benefits to business.

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Consultation

Consumer Codes Approval Scheme (213 kb)
A consultation paper issued in November 2005 on the format and layout of the Consumer Codes Approval Scheme core criteria. See below for our response.

Response to the consultation (177 kb)
The OFT has published its response to the consultation on the format and layout of its Consumer Codes Approval Scheme core criteria.

The OFT's new approach to consumer codes of practice (84 kb)
A consultation paper issued in February 2001 seeking the views of organisations on our proposed new scheme. See below for our response.

Consumer codes of practice: the OFT's response to the consultation (117 kb)
Sets out the final criteria for new consumer codes of practice and priority sectors. Please note that this report cannot be ordered from our mailing house.

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Newsletters

Consumer Codes Approval Scheme newsletter - issue 10 (220 kb)
The tenth issue of the newsletter focuses on details of a consumer code that has completed Stage One of the approval process, news of a new consumer code for the car servicing and repair industry, and plans for an extensive consumer and business awareness campaign in March 2008.

Consumer Codes Approval Scheme newsletter - issue 9 (205 kb)
The ninth issue of the newsletter focuses on our 'Buy with confidence' campaign and our newest code sponsor to achieve OFT approval for its consumer code.

Consumer Codes Approval Scheme newsletter - issue 8 (815 kb)
The eighth issue of the newsletter focuses on our major consumer campaign for March, our new website pages and the newest code sponsor to achieve OFT approval for its consumer code.

Consumer Codes Approval Scheme newsletter - issue 7 (101 kb)
The seventh edition of the newsletter focuses on the launch of the OFT's consumer codes approval scheme.

Consumer Codes Approval Scheme newsletter - issue 6 (89 kb)
The sixth edition of the newsletter focuses on the launch of the Approved code logo to consumers across the UK.

Consumer Codes Approval Scheme newsletter - issue 5 (145 kb)
The fifth edition of the newsletter focuses on the new stage two guidance for code sponsors.

Consumer Codes Approval Scheme newsletter - issue 4 (329 kb)
The fourth edition of the newsletter focuses on the launch of the VBRA approved code of practice.

Consumer Codes Approval Scheme newsletter - issue 3 (319 kb)
The third edition of the newsletter focuses on the launch of the first OFT approved codes.

Consumer Codes Approval Scheme newsletter - issue 2 (183 kb)
The second edition of the newsletter focuses on local trader schemes.

Consumer Codes Approval Scheme newsletter - issue 1 (151 kb)
The first edition of the newsletter covers recent developments and all the latest news.

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