National schemes

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Consumer Codes Approval Scheme

The OFT Approved code logo means a business has signed up to a code of practice approved by the OFT, and agreed to provide:

• good customer service
• effective procedures for dealing with complaints
• a low-cost independent redress scheme if you are unable to resolve your dispute with a member business.

The logo is only awarded to codes that meet the OFT's criteria and offer higher levels of customer service than that required by the law.

Read more about the Approved codes scheme.

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Trustmark

TrustMark is a new scheme supported by the Department for Business, Enterprise and Regulatory Reform, trade bodies and consumer groups to help people find reliable and reputable tradespeople to carry out repair, maintenance and improvement work inside and outside their homes.

TrustMark is a single logo to look out for that covers all the main trades. Firms can be awarded the logo by a TrustMark approved scheme operator, but must comply with Government-endorsed standards covering technical competence and good customer service.

Find out more on the Trustmark website.

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Local Authority Assured Trader Scheme Network

This links together schemes run by local authorities which generally attract small, local, independent traders and businesses.

Read more about Local Authority Assured Trader Scheme Network.

Back to: Local trader schemes