Consumer markets

Includes retail, internet, and estate agencies.

Consumer Markets covers all types of commercial mispractice in all types of market, industry or sector where goods or services are provided to consumers by traders or manufacturers.
 
Examples of types of market or industry covered include:

• retail sale of goods and supply of services
• internet sale of goods and services, and 
• the provision of estate agency services

Examples of type of commercial mispractice covered include:

• the use of unfair commercial practices by traders and manufacturers who deal with consumers, and 
• the use of unfair terms by traders and manufacturers in contracts made with consumers

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